Conditions
1.Open-Box New
Products in Open-Box New condition is brand new — with no physical flaws, scratches, or scuffs — and include all original parts and accessories.
2.Open-Box Excellent
Products in Excellent condition look brand new — with no physical flaws, scratches, or scuffs — and include all original parts and accessories. The product will be in its original packaging or a suitable replacement box.
Products in Excellent condition can be found in Appliances Club stores and online. Products might not include the owner's manual or manufacturer registration card. Standard home delivery products such as TVs and major appliances may still qualify for Excellent or Excellent-Certified condition without packaging or a box.
3.Open-Box Fair
Products in Fair condition operate as intended but show more significant scratches, dents, or chips & for example, Original packaging is typically not included.
4.Customer Return Product
Customer return products have been opened and used (some for weeks or months), not include original packaging, artwork, or manuals.
Customer Return products are inspected and verified to function properly, cleaned top to bottom, and restored to original factory specifications (as applicable).
Refund Policy
- Floor samples and display items are purchased “as is” with all faults and cannot be returned.
- Some items with open packaging or labels and tags that have been removed, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas-powered lawn equipment, breast pumps, power tools, scooters over $149.99, specialty occasion clothing, video cameras/camcorders, handbags, jewelry and watches are not eligible for return and will only be exchanged for an identical item or a substantially similar item of equal value.
- Items damaged, altered, or abused after delivery to the customer cannot be returned.
- Delivery, labor, and/or installation fees cannot be refunded.
- If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, and it is only eligible for exchange.
- Where appropriate, refunds will be issued in the same form as the original method of payment. Returns with a gift receipt will either be exchanged or refunded in the form of a gift card. It may be necessary to ask for identification in connection with a refund or exchange. We reserve the right to limit or decline a refund or exchange.