Products in Open-Box New condition is brand new — with no physical flaws, scratches, or scuffs — and include all original parts and accessories.
Products in Excellent condition look brand new — with no physical flaws, scratches, or scuffs — and include all original parts and accessories. The product will be in its original packaging or a suitable replacement box.
Products in Excellent condition can be found in Appliances Club stores and online. Products might not include the owner's manual or manufacturer registration card. Standard home delivery products such as TVs and major appliances may still qualify for Excellent or Excellent-Certified condition without packaging or a box.
Products in Fair condition operate as intended but show more significant scratches, dents, or chips & for example, Original packaging is typically not included.
4.Customer Return Product
Customer return products have been opened and used (some for weeks or months), not include original packaging, artwork, or manuals.
Customer Return products are inspected and verified to function properly, cleaned top to bottom, and restored to original factory specifications (as applicable).